Returns and complaints
Goods reclaim
you can return the goods without giving a reason . You can withdraw from the purchase contract in accordance with the Act on consumer protection in the case of distance sales of goods within 14 days from the date of receipt of the goods.
The goods you are returning must be undamaged, in their original condition with all tags and, if possible, in their original packaging. Otherwise, we will have to appropriately reduce the amount of the returned amount by the value of the damage incurred. The following completed form must also be included in the package with the goods you are returning:
You can send the goods by post or courier to the address, or you can deliver them in person:
home-you
SC Aupark
Velká okružná 59A
010 01 Žilina
home-you
SC Aupark
U.S. Liberators 1
040 01 Košice
We will return the money to you within 14 days of receiving the package at the latest.
More information can be found in our terms and conditions.
If something is not clear to you, do not hesitate to call us at +421 904 953 345 on weekdays from 08:00 to 16:00, or send us an email homeandyouslovakia@gmail.com
Goods complaint
In this case, the complaint procedure is simple:
- Claimed goods must be sent by post together with a copy of the tax document and the stated reason for the claim to our address:
home-you
SC Aupark
Velká okružná 59A
010 01 Žilina
You can apply for a claim within 24 months from the date of purchase of the goods. We will properly register your complaint and assess it responsibly.
Within 3 days of delivery, we will contact you with a statement of how your complaint was handled. In the event that a more complex expert assessment of a product defect is required, the deadline is extended to 30 days. We will inform you about everything by e-mail or by phone .
See the wording of the Complaints Regulations
If something is not clear to you, do not hesitate to call us at +421 904 953 345 on weekdays from 08:00 to 16:00 or send us an email at homeandyouslovakia@gmail.com