RETURNS AND COMPLAINTS
RETURNS AND COMPLAINTS
Return of goods
You can return the goods without giving a reason . You can withdraw from the purchase contract in accordance with the Act on Consumer Protection in Distance Selling of Goods, within 14 days from the date of receipt of the goods.
The goods you are returning must be undamaged, in their original condition with all tags attached and, if possible, in their original packaging. Otherwise, we will have to reduce the amount of the refund by the value of the damage. The package with the goods you are returning must also include this completed form:
You can send the goods by post or courier to the address or you can deliver them in person:
home-you,
SC Aupark
Great Ring Road 59A
010 01 Zilina
We will refund your money no later than 14 days after we receive the package.
For more information, please see our terms and conditions.
If something is unclear to you, do not hesitate to call us at +421 904 953 345 on weekdays from 08:00 to 16:00, or send us an email homeandyouslovakia@gmail.com
Goods complaint
The complaint procedure in this case is simple:
- The advertised goods must send by mail together with a copy of the tax document and the stated reason for the complaint to our address:
home-you
SC Aupark
Great Ring Road 59A
010 01 Zilina
You can claim a claim within 24 months from the date of purchase of the goods. We will properly register your claim and assess it responsibly.
We will contact you within 3 days of delivery to inform you of how your complaint was handled. If a more complex professional assessment of the defect in the goods is required, the deadline is extended to 30 days. We will inform you about everything by e-mail or phone .
If something is unclear to you, do not hesitate to call us at +421 904 953 345 on weekdays from 08:00 to 16:00 or send us an email at homeandyouslovakia@gmail.com